TicketNetwork: An End-to-End Checkout Redesign

ROLE & CONTRIBUTIONS

Led the redesign of TicketNetwork’s pricing experience to shift from drip pricing (fees revealed at checkout) to an “All-In Pricing” model that displayed total cost upfront—beginning on the Maps page and carried consistently through checkout. The initiative required cross-functional alignment across Product, Engineering, Legal, Revenue, and Executive stakeholders.

ROLE

Lead Product Designer

DURATION

2 Months

CATEGORY

Pricing Strategy • Conversion Optimization

Jackie Chan

Senior Product Designer with 7+ years across marketplaces, internal tooling, and growth. I turn complex, data-heavy workflows into clear products.

© 2026 Jackie Chan

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